Setup & recovery guides · open, update, reinstall, antivirus

Guides

Windows paths to open, update, reset, and reinstall

Short, visual walkthroughs for launching HP Support Assistant, installing build 9.46.17.0, cleaning a stuck install, and responding to antivirus noise on driver drops.

Get the installer Start with open steps

Launch

Open HP Support Assistant on Windows

If the app is already installed, Start search or the taskbar help mark is usually enough.

Do this

1Open the Start menu.
2Search for hp support.
3Open HP Support Assistant, or click the taskbar help mark if it is pinned.

What you can do next

Windows search results for HP Support Assistant

Stay current

Update to build 9.46.17.0

Prefer a fresh install of the published package when the in-app updater stalls or you are still on an older release.

Update path

1Open the download page and get the Windows installer from HP Support.
2Verify SHA-256 against the published hash.
3Run HP_Support_Assistant_V9.46.17.0.exe and finish setup.
4Reopen the app and confirm the version in Settings or About.

Go to download View hashes

Why this build

Includes the CVE-2025-43019 fix path

If you are on an earlier build covered by HP advisory HPSBGN04031, move to 9.46.17.0 or later before you rely on the toolkit again.

Trust notes

Clean install

Reset or reinstall when updates stall

Remove the current app from Windows Apps, restart, then install 9.46.17.0 again.

Clean path

1Open Settings → Apps (Apps & features).
2Find HP Support Assistant and choose Uninstall or Reset.
3Restart Windows.
4Install the current exe from the download page and reopen the app.

Reinstall package

When to use this

Use the clean path if installs hang, the weekly scan never finishes, or the app opens but cannot apply updates. Keep Windows Update current alongside the HP package.

Windows Apps and features route for managing installed programs

Security alerts

If antivirus blocks a driver drop

Heuristic detections can appear while HP Support Assistant installs certain driver packages. Confirm the installer first, then decide whether to allow the temporary file.

1 · Verify the exe

Match SHA-256 for HP_Support_Assistant_V9.46.17.0.exe before you restore or exclude anything.

2 · Known noise

Defender heuristics such as Trojan:Win32/Sonbokli.A!cl have been reported on some driver drops. That does not replace hash checks.

3 · If installs stall

Reset or uninstall from Windows Apps, restart, reinstall the published build, and avoid unsigned mirrors.

Full trust clarification Copy SHA hashes FAQ

Need the current Windows package?

Download 9.46.17.0, verify the hashes, then come back here if the install path still stalls.

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